Select Council by Map:
A New Approach to Public Services
Pathfinder is a concept inspired by the Digital Public Services Plan 2030, a new government strategy to make services more user-centric, seamless, and inclusive.
Listen to the Overview
Watch the Video
The core idea is to "reimagine and redesign" services around the real-life moments that matter most to people, rather than expecting individuals to navigate complex government structures.
As the OECD notes in the plan: "people should not have to understand how government works to get what they need from it."
How This Site Works
- Select Your Council: Choose your local authority to see services relevant to you.
- Browse by Life Event: Explore services based on 17 key life moments, such as "Birth of a child" or "Starting a business".
- Browse by Service Topic: Find services based on traditional department topics, like "Housing" or "Environment".
This project is an exploration of that "Life Event" model. You can read the full government plan below:
Read the Digital Public Services Plan 2030